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The Same Day Service

The Same Day service is there to help you to get the medical attention you need — when you need it.

The Same Day service provides uncomplicated timely access which is available to all of our patients.

Patients are able to access the most clinically appropriate professional in a timely fashion

What is the Same Day Service?

The Same Day Service is for patients with a medical problem who need to speak to a clinician the same day.

If you have an urgent medical problem, please call on 023 80 333 778 or 023 80 335 158. Depending on the problem you may be given an appointment with a GP or Nurse at any of our three sites or you may be told to expect a telephone call from the doctor. The doctor will telephone you back to discuss your problem within the hour and arrange the best course of action. If you haven't been called back within 1.5 hours then please let us know.

When not to use the Same Day service ?

Statement of Fitness for Work (“Fit” or “sick notes”)

These are not required until after you have self-certificated for seven days. They can be backdated by several weeks if necessary. Return to work notes are no longer required. Renewals of existing statements can be dealt with during a telephone consultation or a routine appointment.

Repeat prescription requests

Repeat prescription requests take two full working days to complete. If, in exceptional circumstances, you require your prescription sooner, contact Reception and we will try to get it ready for the next day.

Requests for a letter or completion of a form

All requests will take some time to be completed by the Health Practitioner and may incur a charge.


What can I do if it is not urgent?

If you do not need to be seen the same day, you can book one of the following:

  • a routine appointment with a Doctor or Nurse
  • a routine telephone consultation with a Doctor

Do not forget that your local Pharmacist can help with advice on minor ailments and medication queries.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website